Effective Date: January 10, 2025
Welcome to Tri-Lakes Collision (the “Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Policy describes the types of information we may collect from you or that you may provide when you visit our website, https://trilakescollision.com (“Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Scope of This Policy
This Privacy Policy applies to information we collect:
- On our Website at https://trilakescollision.com.
- Via email or other electronic messages between you and Tri-Lakes Collision, including tri-lakescollision@hotmail.com.
- Over the phone through our official contact number (719) 495-4508.
- In person at our physical location 2101 Wolf Ct, Monument, CO 80132.
This Privacy Policy does not apply to information collected by any third party (including our affiliates) through any application or content that may link to or be accessible from our Website.
2. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website and customers of our services, including:
- Personal Information:
- Name, postal address, email address, phone number, or any other identifier by which you may be contacted online or offline.
- This may also include information you provide when scheduling appointments, requesting quotes, or signing up for newsletters or promotions.
- Non-Personal Information:
- Information about your internet connection, the equipment you use to access our Website, usage details, and browsing actions and patterns.
- We may collect this data automatically through cookies, web beacons, and other tracking technologies.
- Payment Information:
- If we process payments, we or our third-party payment processors may collect and store billing addresses, payment card numbers, and related billing information. We do not store full payment card numbers on our servers; we only store tokens or references returned to us by our payment processor.
3. How We Use Your Information
We use the information we collect from you to:
- Provide Services: Schedule and manage collision repair services, provide estimates, and communicate with you about appointments and services.
- Improve our Website: Personalize your online experience, diagnose technical issues, and maintain security.
- Respond to Inquiries: Address customer requests, questions, or concerns sent via email, phone, or contact forms.
- Marketing and Promotions: Send newsletters, promotions, and marketing communications about our services if you have opted in. You can opt out of these communications at any time.
- Legal and Compliance: Comply with applicable laws and regulations, enforce our terms of use, and protect our rights and property or the safety of our users.
4. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third parties we use to support our business (e.g., payment processors, analytics providers, hosting services, customer service platforms) who are contractually bound to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Legal Compliance: To comply with any court order, law, or legal process, including responding to a government or regulatory request.
- Protection of Rights: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Tri-Lakes Collision, our customers, or others.
- Business Transactions: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Tri-Lakes Collision’s assets.
We do not sell or share your personal information to third parties for their independent marketing purposes.
5. Cookies and Other Tracking Technologies
We may use cookies, web beacons, and other tracking technologies on our Website to:
- Remember your preferences and enhance your online experience.
- Collect aggregate data about website usage.
- Measure the effectiveness of our marketing campaigns.
You can control cookies through your browser settings. However, blocking certain cookies may limit some features and functionalities of the Website.
6. Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk.
7. Your Rights and Choices
Depending on your jurisdiction, you may have specific rights regarding your personal information. These may include:
- Access and Update: You can request access to the personal information we hold about you and request corrections or updates.
- Deletion: You can request that we delete or remove your personal information.
- Opt Out: You can opt out of receiving marketing communications by following the unsubscribe instructions included in such communications or by contacting us directly.
To exercise any of these rights, please contact us at tri-lakescollision@hotmail.com or call (719) 495-4508.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we might have any information from or about a child under 13, please contact us so that we can delete it.
9. Third-Party Links
Our Website may include links to third-party websites, plug-ins, or applications. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new Privacy Policy on this page with a new effective date. Your continued use of our Website after we make changes indicates your acceptance of those changes.
11. Contact Us
If you have any questions or comments about this Privacy Policy, or to exercise any rights you may have under applicable law, please contact us at:
Tri-Lakes Collision
Attn: Bill Ellison (Primary Contact)
2101 Wolf Ct, Monument, CO 80132
Phone: (719) 495-4508
Email: tri-lakescollision@hotmail.com